Service Rates & Policies
Straightforward service. No surprises.
At Gem City Digital, we believe in being upfront about our services and pricing. Whether you're bringing in a laptop, troubleshooting an arcade machine, or looking for help with a technical problem, our goal is to provide knowledgeable, reliable service at a fair price.
Electronic Diagnostics
Standard Diagnostics — $50
For everyday electronics, including computers, gaming consoles, tablets, and other devices requiring troubleshooting to identify an issue.
Advanced Diagnostics — Starting at $75
For more complex issues involving circuit boards, component-level testing, advanced electrical troubleshooting, and specialized diagnostic work.
Diagnostic fees cover the time and expertise required to evaluate your device, whether or not a repair is ultimately possible.
When you proceed with a repair, your diagnostic fee is credited toward the total repair cost.
If you choose not to proceed, the fee covers the diagnostic work performed.
Some repairs can be quoted without a full diagnostic. Our team will explain any applicable fees before beginning work.
Technical Consultations & Support
$25 per 15 minutes |
$100 per hour
Have questions that require more than a quick answer? Our technicians are available for one-on-one technical assistance, troubleshooting, equipment setup, and guidance.
We're always happy to answer general questions about our products and services at no charge.
More involved technical support and consultation are billed according to the time required.
Please contact us to schedule a consultation.
Pinball & Arcade Service
On-Site Service Calls —
$150 Minimum
We provide professional service for residential and commercial pinball and arcade machines, including repairs, maintenance, electrical troubleshooting, and restoration.
On-site service calls have a $150 minimum charge. Additional labor, parts, and applicable travel expenses are quoted based on the work required.
For extensive restorations, complicated board repairs, and custom projects, we'll discuss the scope of work and provide an estimate.
A few things to know…
Will I have to pay a diagnostic fee if my device can't be repaired?
Yes. Diagnostic fees compensate our technicians for the time spent evaluating your device, even when a repair isn't practical or possible.
Will you repair my device without my approval?
We provide a repair estimate for your approval before proceeding with additional billable repair work.
Does the diagnostic fee cover the entire repair?
If the completed repair costs more than the diagnostic fee, you'll pay the remaining balance. If the diagnostic fee fully covers the repair cost, there is no additional repair balance.
Can I stop in and ask a question?
Of course! We're happy to answer general questions about our services. Questions requiring extended troubleshooting or dedicated technician assistance may fall under our paid consultation service.